Refund policy

At Club Rue, every piece is created with intention. limited drops, premium materials, and attention to detail. We want you to be fully happy with your order, so please read our return policy carefully before purchasing.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition that you received it
  • Free from marks, stains, odours, perfume, deodorant, or damage
  • Returned with all original packaging, and any included accessories.
  • In its original condition and suitable for resale

Items that do not meet these conditions may be refused and returned back to you.

Non-Returnable Items

Due to the limited nature of our drops, we do not accept returns on:

  • Sale items
  • Discounted items
  • Gift cards
  • Items marked as final sale
  • Items that have been worn, washed, altered, or damaged after delivery

Limited release items may not be restocked once sold out, so please check sizing and product details carefully before placing your order.

Exchanges

We currently offer exchanges only if the requested size or item is available.

If you need a different size, please contact us as soon as possible. Because Club Rue pieces may be released in limited quantities, we cannot guarantee that your preferred size will still be in stock.

If the item is unavailable, you may be offered a refund or store credit, depending on the situation.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed back to your original payment method. Please allow 5–10 working days for the refund to appear in your account, depending on your bank or payment provider.

Shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue
  • A short description of the problem

We will review the issue and work to resolve it as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as Club Rue is not responsible for returns lost in transit.

Club Rue Return Process

1. Request a return
Log into your Club Rue customer account using the email address associated with your order.

Go to My Orders, select the order you wish to return, and select Start Return. Follow the instructions to select the item and provide your reason for returning it.

2. Wait for your return request to be reviewed
Once your request has been submitted, Club Rue will review it. You’ll receive confirmation and further instructions by email if your return is approved.

3. Send your item back
Once approved, return the item using the instructions provided. We recommend using a tracked delivery service, as Club Rue cannot be responsible for items lost while being returned.

4. Item inspection
Once your return arrives, we’ll inspect the item to make sure it meets our return conditions.

Items should be:

  • Unworn and unused
  • Unwashed
  • In their original condition
  • Free from stains, damage, perfume or other signs of wear

5. Refund
Once your return has been approved following inspection, your refund will be issued to the original payment method.

Please allow your payment provider additional time to process the refund after it has been issued.

Final Note

Club Rue is built around community, quality, and limited pieces. Please treat your order with care and make sure you choose the correct size before purchasing.

Thank you for being part of the Rue.